Privacy Policy

Effective date: 01/09/2024 — Last updated: 09/24/2024
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We know that privacy policies can be long and tedious, so we’ve outlined the key points of our privacy policy in simple terms below. Please note that this section is intended as a summary and does not replace the full language of our official Terms of Service, Statement on Data Security, or Privacy Policy found throughout the rest of this page.
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ZeroPrivacy does not sell or rent personal information to third parties for any purpose. We are not a data broker, nor are we affiliated with any data brokers, and we have no financial relationship with the ones we cover in our removal services.
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As a registered user or paying customer, you remain the sole owner of your Personal Data and may request its disclosure or deletion at any time.
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If you wish to remove your personal data from our systems, you can delete your account from the Login & Security section of your account page. Once deleted, all the information we hold about you will be permanently destroyed.
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In some cases, we may be required to disclose your Personal Data to comply with legal obligations, such as responding to valid requests from public authorities.
All user data, both in transit and at rest, is encrypted. ZeroPrivacy has achieved SOC 2, Type II security certification to ensure the highest level of data security.
We rely on third-party vendors such as Amazon Web Services, Amplitude, Crisp, Google, Hubspot, Meta, Stripe, and others to deliver and market our services, and manage user data. The complete list of third-party vendors we work with is available in our Privacy Policy below.
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ZeroPrivacy honors data privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for all users, regardless of where they live. Although ZeroPrivacy is currently intended for U.S. users only, we also adhere to the requirements of the General Data Protection Regulation (GDPR) for users residing in the E.U.
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1. Introduction
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Welcome to ZeroPrivacy, LLC.
ZeroPrivacy, LLC. ("we", "our", or "us") operates the websites https://www.zeroprivacy.io, https://app.zeroprivacy.io, and https://help.zeroprivacy.io (hereinafter collectively or individually referred to as “Service”).
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Our Privacy Policy governs your use of these websites and explains how we collect, safeguard, and disclose information resulting from your use of our Service.
We use your data to provide and enhance our Service. By using the Service, you consent to the collection and use of information as outlined in this policy. Unless otherwise specified in this Privacy Policy, the terms used herein have the same meanings as those in our Terms and Conditions.
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Our Terms and Conditions ("Terms") govern all use of our Service, and together with this Privacy Policy, form the agreement between you and ZeroPrivacy (“Agreement”).
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2. Definitions
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SERVICE refers to the websites and application(s) operated by ZeroPrivacy, LLC, including https://www.zeroprivacy.io and https://app.zeroprivacy.io.
PERSONAL DATA refers to information about a living individual who can be identified either from that data alone or in combination with other information that may come into our possession.
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USAGE DATA refers to data automatically collected, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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COOKIES are small files stored on your device (computer or mobile device).
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DATA CONTROLLER refers to a natural or legal person who determines the purposes and means of processing personal data. For the purposes of this Privacy Policy, ZeroPrivacy, LLC is the Data Controller of your data.
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DATA PROCESSORS (OR SERVICE PROVIDERS) refers to any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more efficiently.
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DATA SUBJECT refers to any living individual who is the subject of Personal Data.
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THE USER refers to the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
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3. Information Collection and Use
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We collect several types of information for various purposes in order to provide and improve our Service to you.
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4. Types of Data Collected
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Personal Data
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While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). The following information, marked as "optional," helps us differentiate you from others who may have similar names when delivering our opt-out services. Personally identifiable information may include, but is not limited to:
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(a) Email address (required)
(b) First and last name (required), as well as middle name and any alternative spellings of your name (optional)
(c) Phone number (optional)
(d) City and State (required), along with full address and ZIP/Postal code (optional)
(e) Cookies and Usage Data
(f) Birth year (required), birth month and birth day (optional)
(g) Gender (optional)
(h) Names of family members, roommates, or significant others with whom you’ve shared an address (optional)
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We may use your Personal Data to contact you with newsletters and updates about data broker removals. You may opt out of receiving newsletters and status updates by following the unsubscribe link in any email or by updating your Notification Preferences in your Account settings. We may also send required account updates such as billing or account activity confirmations. If you do not wish to receive these essential communications, you must delete your account from the Login & Security section of your Account page.
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Usage Data
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We may also collect information that your browser sends whenever you visit our Service or when you access the Service via a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages you visit on our Service, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
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When accessing the Service through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile browser you use, unique device identifiers, and other diagnostic data.
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Location Data
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We may collect and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service and to improve and customize our Service.
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You can enable or disable location services when you use our Service at any time through your device settings.
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Tracking Cookies Data
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We use cookies and similar tracking technologies to monitor activity on our Service and store certain information.
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Cookies are small data files that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We may also use other tracking technologies, such as beacons, tags, and scripts, to collect and track information and improve and analyze our Service.
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You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain portions of our Service.
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Examples of cookies we use:
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(a) Session Cookies: We use Session Cookies to operate our Service.
(b) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
(c) Security Cookies: We use Security Cookies for security purposes.
(d) Advertising Cookies: Advertising Cookies are used to deliver advertisements that are relevant to you and your interests.
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Other Data
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While using our Service, we may also collect other information, such as your sex, age, date of birth, government-issued identification details, physical address, phone number (work or mobile), marital status, family members, and other personal data.
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5. Use of Data
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ZeroPrivacy, LLC uses the data collected for various purposes, including:
(a) To provide and maintain our Service.
(b) To notify you of any changes to our Service.
(c) To enable you to participate in interactive features of our Service when you choose to do so.
(d) To provide customer support and generate reporting.
(e) To gather analysis and valuable information to improve our Service.
(f) To monitor the usage of our Service.
(g) To detect, prevent, and address technical issues.
(h) To fulfill any other purpose for which you provide the data.
(i) To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.
(j) To provide you with notices about your account and/or subscription, such as expiration and renewal notifications, email instructions, and other related updates.
(k) To send you news and information about other similar goods, services, or events that we offer, unless you opt out of receiving such information.
(l) To comply with our legal obligations. For example, under certain circumstances, we may be required to disclose your Personal Data in response to valid requests from public authorities or as required by law.
(m) In any other way we describe when you provide the information.
(n) For any other purpose with your consent.
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6. Retention of Data
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We will retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations (for example, if required to retain data to comply with applicable laws), resolve disputes, and enforce our agreements and policies.
Usage Data will also be retained for internal analysis purposes. Usage Data is generally kept for a shorter period unless it is needed to strengthen security, improve functionality, or when we are legally required to retain it for longer.
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7. Transfer of Data
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Our paid subscription plans provide services for submitting opt-out, suppression, and removal requests to third-party data brokers and information aggregators (“Removal List(s)”) on your behalf (“Removal Service(s)”). If you purchase a paid subscription plan, you must provide your personally identifiable information (“PII”)—such as your full name, birth year, and home address—so that ZeroPrivacy, LLC can submit this information to data brokers and aggregators included in the Removal Lists. This data is necessary for brokers to locate your records and remove you from their databases.
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However, ZeroPrivacy, LLC cannot control, guarantee, or ensure how these third parties handle your PII. By purchasing and maintaining an active subscription, you consent to ZeroPrivacy, LLC submitting your PII for the purposes of submitting opt-out, suppression, and removal requests. If you do not wish for your PII to be submitted to data brokers or aggregators, please refrain from using ZeroPrivacy’s Removal Services.
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Your information, including Personal Data, may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those in your jurisdiction.
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If you are located outside the United States and choose to provide information to us, please note that we transfer your data, including Personal Data, to the United States for processing.
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By agreeing to this Privacy Policy and submitting your information, you consent to the transfer of your data.
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ZeroPrivacy, LLC will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless adequate safeguards are in place, including the protection of your data and other personal information.
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8. Disclosure of Data
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We may disclose personal information that we collect, or that you provide, in the following situations:
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(a) Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if mandated by law or in response to valid requests from public authorities.
(b) Business Transaction
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If ZeroPrivacy, LLC is involved in a business transaction such as a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction. However, prior to the completion of such a business transaction and the transfer of any Personal Data, ZeroPrivacy, LLC will provide at least 30 days' written notice to all users via email. This notice will allow you to delete your ZeroPrivacy account and prevent the transfer of your Personal Data in connection with the business transaction.
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(c) Other Cases
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We may also disclose your information in the following situations: (i) To contractors, service providers, and other third parties that we use to support our business, such as those providing customer support, digital analytics, advertising, and email services.
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(ii) To fulfill the purpose for which you provided the information.
(iii) For any other purpose disclosed by us when you provide the information.
(iv) With your consent in other cases.
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9. Security of Data
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The security of your personal information is a priority for us. We employ a variety of technical, organizational, procedural, and physical measures to safeguard your personal information, as outlined in our Statement on Data Security. However, please keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
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10. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)
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If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain data protection rights as covered under the GDPR. – For more information, visit https://eur-lex.europa.eu/eli/reg/2016/679/oj.
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We provide you with the ability to correct, amend, delete, or limit the use of your Personal Data.
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If you wish to know what Personal Data we hold about you, you can view the relevant pages in your account (e.g., Manage Profile, Reports) or contact us via email at support@zeroprivacy.io. If you wish to have your Personal Data removed from our systems, you can delete your account via the Login & Security section of your Account page.
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Under certain circumstances, you have the following data protection rights:
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(a) The Right to Access, Update, or Delete
You have the right to access, update, or request deletion of the Personal Data we hold about you.
(b) The Right of Rectification
You have the right to have your Personal Data corrected if it is inaccurate or incomplete.
(c) The Right to Object
You have the right to object to our processing of your Personal Data.
(d) The Right of Restriction
You have the right to request that we restrict the processing of your personal information.
(e) The Right to Data Portability
You have the right to receive a copy of your Personal Data in a structured, machine-readable, and commonly used format.
(f) The Right to Withdraw Consent
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You have the right to withdraw your consent at any time where we rely on your consent to process your personal information.
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Please note that we may ask you to verify your identity before responding to such requests, and some data may be required for us to provide the Service.
You also have the right to file a complaint with a Data Protection Authority regarding our collection and use of your Personal Data. For more information, please contact your local Data Protection Authority in the European Economic Area (EEA).
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11. Your Data Protection Rights under the California Online Privacy Protection Act (CalOPPA)
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CalOPPA was the first state law in the U.S. to require commercial websites and online services to post a privacy policy. Its reach extends beyond California, applying to any U.S.-based or global entity collecting personally identifiable information from California consumers. These entities must post a clear privacy policy on their websites that details what information is collected and how it is shared, and they must adhere to that policy. – For more information, visit: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.
In compliance with CalOPPA, we agree to the following:
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(a) Users can visit our site anonymously.
(b) Our Privacy Policy link includes the word "Privacy" and is easily accessible on the homepage of our website.
(c) Users will be notified of any changes to our privacy policy on our Privacy Policy page.
(d) Users can modify their personal information by updating the personal details on the Manage Profile page in their account.
Our Policy on “Do Not Track” Signals:
We do not respond to Do Not Track (DNT) signals, and the third-party service providers we use may also not respond to such signals. Do Not Track is a preference setting that some web browsers allow to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by adjusting the settings on your web browser.
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12. Your Data Protection Rights as a Resident of Any State in the United States, Including California under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
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If you are a resident of any state in the U.S., including California, you have certain rights under data protection laws such as the CCPA and CPRA. You are entitled to know what data we collect about you, request its deletion, and ask us not to sell (or share) it. To exercise these rights, you may make the following requests:
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(a) Information About the Personal Data We Hold
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You can request the following information:
(i) The categories of personal information we have collected about you.
(ii) The categories of sources from which we collected your personal information.
(iii) The business or commercial purpose for collecting or selling your personal information.
(iv) The categories of third parties with whom we share your personal information.
(v) The specific pieces of personal information we have collected about you.
(vi) A list of categories of personal information we have disclosed for business purposes and the categories of any companies with which we shared it.
You are entitled to make this request up to two times within a rolling 12-month period. The information we provide may be limited to the data we collected about you within the previous 12 months.
(b) Request to Delete Your Personal Information
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If you want your personal information to be deleted from our systems, you can delete your account through the Login & Security section of your Account page. Upon making this request, we will delete the personal information we hold about you as of the date of your request and instruct any service providers to do the same. In some cases, deletion may be achieved by de-identification of your data. Please note that if you choose to delete your data, some services that rely on your personal information may no longer function properly. To delete your personal information, delete your account through the Login & Security section of your Account page. If you do not have an active account with us and are not subscribed to our email newsletter, we do not retain any personal information about you.
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An exception applies to the data held by our payment processor, Stripe. Stripe retains customer transaction data to process refund requests and resolve disputes even after a customer has deleted their ZeroPrivacy account. This ensures fast and efficient handling of refund and dispute claims. If you wish to contact Stripe directly to request data deletion, you can do so here: https://stripe.com/privacy.
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(c) Request to Stop Selling Your Personal Information
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We do not sell or rent your personal information to third parties for any purpose. You are the sole owner of your personal data, and you can request its disclosure or deletion at any time.
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Please note that if you request data deletion, it may affect your experience with us, as certain functionalities of our Service require your personal information to operate. You may also be unable to participate in certain programs or memberships that rely on your data. However, we will not discriminate against you for exercising your data protection rights.
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To exercise your rights, please send your request via one of the following methods:
If you have an active account, delete it through the Login & Security section of your Account page.
Email us at support@zeroprivacy.io.
Submit a request through this page on our website: https://help.zeroprivacy.io/.
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If you are a California resident, the rights described above are protected under the CCPA and/or CPRA. For more information, visit the official California Legislative Information website.
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14. Links to Other Sites
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Our Service may contain links to, or content from, websites not operated by us. These links or content do not imply any endorsement or affiliation with third-party sites. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend that you review the Privacy Policy and Terms and Conditions of every site you visit.
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We have no control over and take no responsibility for the content, privacy policies, or practices of any third-party sites or services we link to or display content from.
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15. Children’s Privacy
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Our Services are not intended for use by individuals under the age of 18 (“Child” or “Children”).
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If you are under eighteen (18) years old, you are prohibited from accessing or using the Service.
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We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us immediately. If we discover that we have collected Personal Data from a Child, we will take the necessary steps to remove that information and delete the account from our servers.
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16. Changes to This Privacy Policy
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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will also notify you via email or a prominent notice on our Service prior to the change becoming effective, and we will update the “effective date” at the top of this Privacy Policy.
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You are encouraged to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy become effective when posted on this page.
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17. Contact Us
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If you have any questions about this Privacy Policy, please contact us:
By email: support@zeroprivacy.io
By submitting an inquiry through our website: https://www.zeroprivacy.io/contact-us/