Terms of Service

Effective date: 01/09/2024 — Last updated: 09/24/2024
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1. Introduction
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Welcome to ZeroPrivacy, LLC. ("Company", "ZeroPrivacy", "we", "our", "us").
These Terms of Service ("Terms", "Terms of Service") outline the rules for using our websites and application located at https://www.zeroprivacy.io, https://app.zeroprivacy.io, and https://help.zeroprivacy.io (referred to collectively or individually as the "Service") operated by ZeroPrivacy, LLC.
Our Privacy Policy also governs your use of the Service, explaining how we collect, protect, and share information resulting from your interaction with our websites and application. You can read the Privacy Policy here: https://www.zeroprivacy.io/privacy-policy.
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By using our Service, you agree to be bound by these Terms and our Privacy Policy (collectively referred to as the "Agreements"). You confirm that you have read, understood, and accepted the Agreements.
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If you do not agree with or cannot comply with the Agreements, you may not use the Service. If you have an account on https://app.zeroprivacy.io and/or https://business.zeroprivacy.io, please delete it, or contact us at support@zeroprivacy.io, and we will remove your account for you. These Terms apply to all visitors, users, and others who access or use the Service.
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2. Communication
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By creating an account on our Service, you agree to receive our email newsletter, status updates, promotional offers, and other communications. You can manage your notification settings or opt-out of these communications at any time by following the Communication Preferences or Unsubscribe links found at the bottom of each email we send, or by updating your preferences in the Notification Preferences section of your account here: https://app.zeroprivacy.io/account.
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We may also send you essential account updates, such as billing information and account activity confirmations. If you prefer not to receive these mandatory communications, you will need to delete your account via the Login & Security section of your account page here: https://app.zeroprivacy.io/account.
3. Purchases
If you wish to purchase any product or service offered through our Service (“Purchase”), you may be required to provide specific information related to your purchase, including, but not limited to, your credit card number, the expiration date of your credit card, your billing address, and your shipping details.
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You confirm and guarantee that: (i) you have the legal authority to use any credit card(s) or payment method(s) in connection with the Purchase, and (ii) the information you provide is accurate, truthful, and complete.
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We may use third-party services to process payments and complete Purchases. By submitting your information, you grant us the right to share your data with these third parties, subject to our Privacy Policy.
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We reserve the right to refuse or cancel your order at any time for reasons such as, but not limited to: product or service availability, inaccuracies in the product or service description or pricing, errors in your order, or other reasons.
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Additionally, we may refuse or cancel your order if we suspect fraud, unauthorized, or illegal transactions, or if your actions violate our Terms.
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4. Contests, Sweepstakes, Discounts, and Promotions
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Any contests, sweepstakes, discounts, or other promotions (collectively referred to as “Promotions”) made available through our Service may be governed by separate rules in addition to these Terms of Service. If you participate in any Promotions, please review the applicable rules along with our Privacy Policy. In the event of a conflict between the Promotion rules and these Terms of Service, the rules for the Promotion will take precedence.
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5. Subscriptions
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Certain parts of the Service are provided on a subscription basis (“Subscription(s)”), and you will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing Cycles may be set monthly, quarterly, or annually, depending on the subscription plan you choose when purchasing a Subscription.
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At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or ZeroPrivacy, LLC. cancels it. You may cancel your Subscription renewal from the Plans & Billing section of your account page (https://app.zeroprivacy.io/account), from the dashboard for ZeroPrivacy for Business administrators (https://business.zeroprivacy.io/), or by contacting support@zeroprivacy.io.
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To process your subscription payment, you must provide a valid payment method, such as a credit card. You agree to provide ZeroPrivacy, LLC. with accurate and complete billing details, including your full name, address, state, zip code, phone number, and valid payment method information. By submitting this information, you authorize ZeroPrivacy, LLC. to charge all applicable subscription fees to your provided payment method.
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If automatic billing fails for any reason, ZeroPrivacy, LLC. will issue an electronic invoice, and you will be required to complete the payment manually by the deadline specified on the invoice, covering the billing period as indicated.
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6. Removal Services
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Our subscription plans offer services to submit opt-out, data deletion, do-not-sell, do-not-share, suppression, and removal requests to various third-party data brokers and information aggregators ("Removal List(s)") on your behalf ("Removal Service(s)").
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ZeroPrivacy, LLC. reserves the right to modify the Removal Lists and services provided under each subscription plan at any time and without prior notice. This includes adding or removing data brokers and information aggregators from the Removal Lists, as well as adjusting the features and functionality of the Removal Services. You acknowledge and agree that ZeroPrivacy, LLC.'s Removal Lists and Services may change continuously and that we are not required to notify you of each change. Major updates to the Removal Services will be communicated to registered users, and ZeroPrivacy, LLC. will notify affected accounts via email to the primary email address associated with the account.
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You acknowledge and agree that (i) ZeroPrivacy, LLC. will make a good faith, reasonable effort to provide the Removal Services, but there is no guarantee or warranty that third parties will comply with opt-out, data deletion, do-not-sell, do-not-share, suppression, or removal requests, (ii) it is not possible for ZeroPrivacy, LLC. to completely remove all of your personal information from the Internet, or even from all data brokers and information aggregators in the Removal List, (iii) Removal Services will only be provided for data broker profiles that primarily represent you, and not for profiles that represent others, and (iv) the process of removing your information from third-party websites may take several months from the time of your initial subscription purchase.
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To fulfill your subscription plan, (i) you must provide personally identifiable information ("PII") such as your full name, birth year, and current city and state of residence to ZeroPrivacy, LLC., and (ii) ZeroPrivacy, LLC. must submit this information to the data brokers and information aggregators in the Removal Lists, and occasionally to government agencies such as the Federal Trade Commission ("FTC") or State Attorney General offices to file complaints against non-compliant data brokers. This information is necessary for data brokers to locate and remove your records, and for government agencies to process complaints. We cannot control or guarantee how these third parties will handle your PII or what they will do with it. By purchasing and maintaining an active Subscription, you authorize ZeroPrivacy, LLC. to submit your PII to data brokers and information aggregators to facilitate opt-out, data deletion, do-not-sell, do-not-share, suppression, and removal requests. If you do not wish for ZeroPrivacy, LLC. to submit your PII for these purposes, you should not use ZeroPrivacy’s Removal Services.
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You also acknowledge and agree that each Removal Service account subscription is for use by a single individual. Any name variations and aliases supported by the account must relate to that individual’s personal history, not for multiple different people or individuals other than the account holder.
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ZeroPrivacy, LLC. allows unlimited name variations and aliases for the same person under the Free Basic, Extended, and Ultimate subscription plans, but not under the Core plan. The Core plan only supports one name.
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7. Free Trial
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ZeroPrivacy, LLC. may, at its sole discretion, offer a subscription with a free trial for a limited period (“Free Trial”). However, at this time, ZeroPrivacy, LLC. does not provide a Free Trial.
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If ZeroPrivacy, LLC. offers a Free Trial in the future, you may be required to provide billing information to sign up for the Free Trial.
If you do provide billing information upon signing up for the Free Trial, you will not be charged until the Free Trial period expires. On the last day of the Free Trial, unless you cancel your subscription, you will automatically be charged the applicable subscription fees based on the subscription plan you selected.
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ZeroPrivacy, LLC. reserves the right to (i) modify the terms of the Free Trial offer, or (ii) cancel the Free Trial offer at any time without prior notice.
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8. Fee Changes
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ZeroPrivacy, LLC. reserves the right, at any time and at its sole discretion, to modify subscription fees. Any changes to subscription fees will take effect at the end of the current Billing Cycle.
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ZeroPrivacy, LLC. will provide you with reasonable notice before any fee changes take effect, giving you the opportunity to modify or terminate your subscription before the new fees become applicable.
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If you continue to use the Service after the fee change becomes effective, you agree to pay the revised subscription fee.

9. Refunds
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a. For Subscriptions
We offer refunds for subscription purchases made within thirty (30) days of the original contract purchase. To be eligible for a refund, you must cancel your subscription renewal within this 30-day period. Please note, since each contract has only one original purchase, multiple refund requests for the same account or individual will not be honored. Upon issuing a refund, your plan will immediately be downgraded to the Free Basic tier, and any remaining unused subscription time will be forfeited. You can cancel your plan through the “Plans & Billing” section of your account page at https://app.zeroprivacy.io/account, through your dashboard if you are a ZeroPrivacy for Business administrator at https://business.zeroprivacy.io/, or by contacting our support team at support@zeroprivacy.io. For more details about the refund process, please visit our Help Desk.
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b. For Custom Scans
Refunds for custom scans are issued at our discretion on a case-by-case basis. ZeroPrivacy uses advanced technology to scan hundreds of data broker sites for your personal information. However, the results of a custom scan may vary based on the provided Profile Name, City, and State. While custom scans can save considerable time compared to manually searching through data broker sites, they are not guaranteed to be 100% accurate. If you are dissatisfied with the results, we suggest reconsidering the purchase of a Custom Scan. If there are issues with your scan, please contact Customer Support. More information about the refund process can be found at our Help Desk.
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10. Content
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Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for any content you post on or through the Service, including ensuring its legality, reliability, and appropriateness.
By posting Content on or through the Service, you represent and warrant that: (i) the Content is either yours (you own it) or you have the necessary rights to use it and grant us the license to use it as provided in these Terms, and (ii) the posting of your Content does not violate any privacy, publicity, copyright, contract, or other rights of any individual or entity. We reserve the right to terminate the account of any user found to be infringing on copyright.
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You retain all your rights to the Content you submit, post, or display on or through the Service, and you are solely responsible for protecting those rights. We are not responsible and assume no liability for any Content posted by you or any third party on or through the Service. However, by posting Content on the Service, you grant us a license to use, modify, publicly perform, display, reproduce, and distribute such Content through the Service. This license includes the right for us to make your Content available to other users of the Service, who may also use your Content in accordance with these Terms.
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ZeroPrivacy, LLC. reserves the right, but not the obligation, to monitor and edit all user-provided Content.
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Additionally, any Content available on or through the Service is the property of ZeroPrivacy, LLC. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such Content, in whole or in part, for commercial purposes or personal gain without our express prior written permission.

11. Prohibited Uses
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You may only use the Service for lawful purposes and in compliance with these Terms. You agree not to use the Service in the following ways:
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(a) In any manner that violates any applicable national or international laws or regulations.
(b) To exploit, harm, or attempt to exploit or harm minors in any way, including by exposing them to inappropriate content.
(c) To send, or facilitate the sending of, any unsolicited advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or similar forms of solicitation.
(d) To impersonate or attempt to impersonate the Company, any Company employee, another user, or any other person or entity without their explicit permission.
(e) In any manner that infringes upon the rights of others or that is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful activities.
(f) To engage in any behavior that restricts or inhibits others from using or enjoying the Service, or that, in our judgment, may harm the Company, users of the Service, or expose them to liability.
In addition, you agree not to:
(g) Use the Service in any way that could disable, overload, damage, or impair the Service, or interfere with any other party’s use of the Service, including their ability to participate in real-time activities.
(h) Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying content available on the Service.
(i) Use any manual process to monitor or copy any material on the Service or for any other unauthorized purpose without our prior written consent.
(j) Use any device, software, or routine that disrupts the proper functioning of the Service.
(k) Introduce any viruses, trojan horses, worms, logic bombs, or other harmful or malicious code into the Service.
(l) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Service, the server hosting the Service, or any server, computer, or database connected to the Service.
(m) Attack the Service through a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack.
(n) Take any action that could harm or falsify the Company’s ratings.
(o) Otherwise attempt to disrupt or interfere with the proper functioning of the Service.
(p) Collect or gather any information from other users of the Service without their explicit permission.
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12. No Use By Minors
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The Service is intended solely for access and use by individuals who are at least eighteen (18) years old. By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and comply with all the terms and conditions of these Terms. If you are under eighteen (18) years old, you are strictly prohibited from accessing or using the Service.
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13. Accounts
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When creating an account with us, you confirm that you are over the age of 18 and that the information you provide is accurate, complete, and up-to-date at all times. Providing inaccurate, incomplete, or outdated information may result in the immediate termination of your account on the Service.
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You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer and account. You agree to accept responsibility for all activities or actions that occur under your account or password, whether your password is for our Service or a third-party service. You must notify us immediately if you become aware of any breach of security or unauthorized use of your account.
You may not use a username that belongs to another person or entity, or that is not legally available for use. Additionally, you may not use a name or trademark that belongs to someone else without proper authorization, or a username that is offensive, vulgar, or obscene.
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You are not permitted to create or maintain multiple active accounts for yourself or on behalf of others. Each person is allowed only one active account, and any duplicate accounts may be immediately canceled and deleted.
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You acknowledge that each account is intended for individual use only and may not be shared or used by anyone other than the account owner.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.14. Intellectual Property
The Service, along with its original content (excluding Content provided by users), features, and functionality, remains the exclusive property of ZeroPrivacy, LLC. and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws in the United States and internationally. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent from ZeroPrivacy, LLC.
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15. Copyright Policy
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We respect the intellectual property rights of others and are committed to responding to any claims that Content posted on the Service infringes upon the copyright or other intellectual property rights (“Infringement”) of any person or entity.
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If you are a copyright owner or are authorized to act on behalf of one, and you believe that copyrighted material has been used in a manner that constitutes copyright infringement, please submit your claim via email to support@zeroprivacy.io with the subject line “Copyright Infringement.” Be sure to include a detailed description of the alleged infringement, as outlined in the section “DMCA Notice and Procedure for Copyright Infringement Claims” below.
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Please note, you may be held liable for damages (including legal costs and attorneys’ fees) if you knowingly make a false claim of copyright infringement regarding Content on or through the Service.
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16. DMCA Notice and Procedure for Copyright Infringement Claims
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To submit a notice under the Digital Millennium Copyright Act (DMCA), please provide our Copyright Agent with the following written information (as required under 17 U.S.C. 512(c)(3)):
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(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright.
(b) A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) where the copyrighted work exists, or a copy of the copyrighted work itself.
(c) Identification of the URL or other specific location on the Service where the material you claim is infringing is located.
(d) Your address, telephone number, and email address.
(e) A statement by you asserting that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
(f) A statement made by you, under penalty of perjury, that the information provided in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
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You can contact our Copyright Agent by emailing support@zeroprivacy.io.
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17. Error Reporting and Feedback
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You may provide us with information and feedback regarding errors, suggestions for improvements, ideas, problems, complaints, or other matters related to our Service (“Feedback”) by emailing us at support@zeroprivacy.io or through our Help Desk. You acknowledge and agree that: (i) you will not retain, acquire, or assert any intellectual property rights or any other rights, title, or interest in or to the Feedback; (ii) the Company may already have development ideas similar to the Feedback; (iii) the Feedback does not contain any confidential or proprietary information from you or any third party; and (iv) the Company is not obligated to maintain the confidentiality of the Feedback. If the transfer of ownership of Feedback is not possible due to applicable laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, royalty-free, sublicensable, unlimited, and perpetual license to use (including the right to copy, modify, create derivative works, publish, distribute, and commercialize) the Feedback in any manner and for any purpose.
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18. Links to Other Websites
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Our Service may contain links to third-party websites or services that are not owned or controlled by ZeroPrivacy, LLC.
ZeroPrivacy, LLC. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or guarantee the offerings of these entities or individuals, nor their websites.
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YOU ACKNOWLEDGE AND AGREE THAT ZeroPrivacy, LLC. SHALL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES.
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We strongly recommend that you read the terms of service and privacy policies of any third-party websites or services you visit.
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19. Disclaimer of Warranty
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The services provided by the company are offered on an "As is" and "As available" basis. The company makes no representations or warranties of any kind, express or implied, regarding the operation of the services, or the information, content, or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained through us is at your own risk.
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Neither the company nor any person associated with the company makes any warranty or representation regarding the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither the company nor anyone associated with the company warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes them available are free of viruses or other harmful components, or that the services or any services or items obtained through them will meet your expectations or requirements.
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The company hereby disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose.
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The above disclaimer does not affect any warranties that cannot be excluded or limited under applicable law.
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20. Limitation of Liability
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Except where prohibited by law, you agree to hold us, along with our officers, directors, employees, and agents, harmless from any indirect, punitive, special, incidental, or consequential damages, however they arise (including attorneys' fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, whether litigation or arbitration is initiated or not), whether arising from a contractual dispute, negligence, or other tortious action, and whether arising out of or in connection with this agreement. This includes, but is not limited to, any claims for personal injury or property damage arising from this agreement or your violation of any federal, state, or local laws, statutes, rules, or regulations, even if the company has been advised of the possibility of such damages. Except where prohibited by law, if company is found liable, it will be limited to the amount paid for the products or services, and under no circumstances will the company be liable for consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so this limitation or exclusion may not apply to you.
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21. Termination
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We reserve the right to terminate or suspend your account and restrict access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason, including but not limited to a breach of these Terms.
If you wish to terminate your account, you may do so by deleting your account from the Login & Security section of your account page or by contacting support@zeroprivacy.io.
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All provisions of these Terms that should survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability, will remain in effect following termination.
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22. Governing Law
These Terms will be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding the Service, superseding any prior agreements regarding the Service.
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23. Changes to Service
We reserve the right to modify or discontinue our Service, including any service or material provided through the Service, at our sole discretion without notice. Major changes to the Service will be communicated to registered users, and ZeroPrivacy will notify affected accounts via email to the primary email address on file. We will not be held liable if any part of the Service becomes unavailable at any time or for any duration. From time to time, we may restrict access to certain parts of the Service, or the entire Service, to users, including registered users and account holders.

24. Amendments to Terms
We reserve the right to modify these Terms at any time by posting the updated version on this site. It is your responsibility to periodically review these Terms.
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Your continued use of the Platform after the posting of any revised Terms indicates your acceptance of and agreement to the changes. You are expected to check this page frequently to stay informed of any modifications, as they are binding on you.
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By continuing to access or use our Service after any revisions become effective, you agree to be bound by the updated Terms. If you do not agree with the new terms, you are no longer permitted to use the Service.
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25. Waiver and Severability
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No waiver by the Company of any term or condition outlined in these Terms shall be considered a continuing waiver of such term or condition or a waiver of any other term or condition. Additionally, the Company’s failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.
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If any provision of these Terms is determined by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be removed or limited to the extent necessary, so that the remaining provisions of these Terms will remain fully in effect.

26. Acknowledgement
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BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
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27. Contact Us
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For feedback, comments, or technical support requests, you can reach us:
By email: support@zeroprivacy.io
By visiting this page on our website: https://www.zeroprivacy.io/contact-us/